pisoperya Privacy Policy

When you create an account with pisoperya, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated by your activity on the platform, such as login timestamps, game history, deposit and withdrawal records, and device or browser data used to access the site. This activity data helps us maintain account security, detect unusual behaviour, and improve the overall experience for players across the Philippines. If you contact our support team, we may also retain records of that correspondence to help resolve any follow-up queries efficiently. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable Philippine regulations. All data collection is carried out transparently, and you will always be informed of what is being collected at the point of submission.

The personal information we hold is used primarily to operate and maintain your pisoperya account, process deposits and withdrawals, verify your identity in line with responsible gaming and anti-fraud requirements, and deliver customer support when you need it. We may also use your contact details to send you important account notifications — such as security alerts, transaction confirmations, or updates to our Terms and Conditions — which are considered essential communications rather than marketing. Where you have given explicit consent, we may send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time by contacting [email protected]. Your data is never used to make automated decisions that would significantly affect your account without human review. We do not use your personal information for any purpose that is incompatible with the reasons it was originally collected, and we will always seek fresh consent if the purpose changes materially.

pisoperya does not sell, rent, or trade your personal information to any third party for their own marketing purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function. All such third parties are contractually required to handle your data in accordance with applicable Philippine privacy law and our own data protection standards. We may also disclose information to regulatory authorities or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our Terms and Conditions. In the event that pisoperya undergoes a business restructure or acquisition, player data may be transferred as part of that process, and affected players will be notified in advance. Outside of these specific circumstances, your data stays with us and is not shared with anyone.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols, and sensitive account information is stored using secure hashing and encryption methods. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data handling best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical standard of protection for every account on pisoperya. If you suspect that your account has been compromised, please contact our support team immediately so we can take swift action to secure it.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal obligations under Philippine law and applicable gaming regulations. Transaction records and identity verification documents may be retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, we will begin the data retention countdown from the date of closure and will confirm the expected deletion timeline upon request. You may also request early deletion of specific non-essential data by contacting [email protected], and we will assess each request in line with our legal obligations. We do not retain data for longer than is necessary, and we review our retention schedules regularly to ensure they remain appropriate.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal information we hold about you. You have the right to access a copy of your data, to request corrections if any information is inaccurate or incomplete, and to object to certain types of processing where you have grounds to do so. You also have the right to request the deletion of your personal data in circumstances where we no longer have a lawful basis to retain it, subject to our regulatory obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within the timeframe required by law. We are committed to making this process as straightforward as possible for every player on our platform.

pisoperya uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can continue improving it. Essential cookies are required for the site to function correctly and cannot be disabled without affecting your ability to use the platform. Analytics cookies help us understand aggregate usage patterns — such as which game categories are most popular — but do not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. By continuing to use pisoperya after being informed of our cookie use, you consent to the use of essential and analytics cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When we make material changes, we will notify registered players by email and display a notice on the platform for a reasonable period before the updated policy takes effect. The date shown at the top of this page will always reflect when the policy was last revised, so you can quickly check whether anything has changed since you last read it. Continued use of pisoperya after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account. We recommend bookmarking this page and reviewing it periodically so you are always up to date with how your data is being handled.